Frequently asked questions

Shopping with W.CEAL is easy! You can order directly from our website or during our TikTok and Facebook livestreams. On our website, just follow the instructions to complete your purchase. For livestreams, pick your item, share the item number, and follow the payment steps. Once your payment is confirmed, we’ll send you an email with all the details.

No, you don’t need an account to shop with us. However, creating one comes with perks! You can review past purchases, save your favorite pieces to a Wish List, and store your address and payment details for faster checkout next time.

We aim to ship your order as quickly as possible—usually within 1–3 business days. Once shipped, you’ll receive an email with tracking details. Please note, items in your order might ship separately. For pre-order items, check the product page for estimated shipping dates.

It is only possible to modify your order within 2 hours of the order being placed and if the order has not been processed. This includes cancelling an order in full or in part, changing an address, changing a shipping method, and adding, replacing or removing items from your order. We process orders very quickly, so modifications cannot always be fulfilled. You must immediately contact us within 2 hours wcealsupport@gmail.com with your change/cancellation request details included.

The price you pay to us excludes all import duties and sales taxes. As we are unable to advise you on the exact amount of taxation, we recommend you contact your local customs office or tax authority before placing your order. Tax is charged by the customs offices in the destination countries based on their rules and policies. It is the customer’s responsibility to find out the tax policies of their country. Shipments from all our warehouses are not being paid for customs duties and taxes. Therefore, if any, these additional charges must be paid by the customer. Customers take full liability for all return shipment costs, customs duties, and handling fees should they refuse to accept a parcel due to import duties or taxes.

We accept returns within 7 days from the date the item was delivered to you. Please contact our customer service before you return the items. Any returned items without submitting a return request will not be accepted. For more details, please refer to our Return & Refund policy.